Frequent questions
How can I purchase from your online store?
1. Browse. Browse our product categories and view additional details on each product page.
2. Choose. Choose the size (if the option is available) and add the chosen product to the Shopping Bag by clicking on the ' ADD TO CART ' button.
3. Check before purchasing. Check all the products you have chosen by clicking ' CART ' at the top of each page.
4. Purchase. Complete your purchase by clicking ' PROCEED TO ORDER ' and following the instructions to provide your shipping address and payment information.
When will you deliver my order?
Standard shipping of products in stock is normally made within 1-5 days. Express shipping provides delivery within 1-3 days. All shipments are made via insured courier to ensure the maximum protection for your purchases. After 2:00 pm, orders will be processed the following day.
How can I check the status of my order?
You can check the status of your order at any time by accessing the " Track my order " section, or by email or SMS if you have provided the correct data.
Can I return a product?
You can return any product purchased on your online store and get a refund, an exchange or a voucher, except for customized products on request. The return shipping is at the customer's expense. You must ship the product you intend to return to us within 14 days of its delivery date. After 14 days from their delivery the products can no longer be returned. It is possible to make a return by reading the Shipping, Exchanges & Returns section.
Can I make a product exchange?
It is possible to make an exchange or substitution of the size, model or color. It is not possible to make exchanges of personalized items on request. You can request a size exchange by accessing the Shipping, Exchanges & Returns section.
How do I know if a product is available in my size?
There are 2 ways to check size availability. You can choose the category of the product you are interested in and filter by size. Or, go to the product page where you will find the available sizes indicated in a drop-down menu.
Can I order by phone?
Yes. You can purchase through our Customer Service at +39 3383390150. Our experts will be at your disposal from Monday to Friday, from 9:00 to 19:00.
Do I need to create an online account to place an order?
To place an order, registration is not required. When purchasing, simply choose the 'guest' option.
Although not mandatory, registration does offer several advantages. For this reason, we recommend that you take a minute to register.
You can make future purchases without having to re-enter your payment and address information. You can save your favourite products in your Wishlist, track your order directly from 'My Account', check your order history and make changes to your personal details at any time.
How can I be sure my order has been placed correctly?
After placing your order on the online store, you will receive an email confirming that your order has been received. If you do not receive a confirmation within 24 hours of your purchase, please contact our Customer Service.
Before your order is delivered, a credit card verification may take place. This verification usually takes less than 24 hours, but delivery times may be subject to delays as a result.
If payment authorization is approved and the product is available, you will receive another email from us confirming the shipment of your order.
Customer Service reserves the right to contact you to obtain further information regarding payment authorization.
Can I change my delivery address once my order has been placed?
To ensure delivery as quickly as possible, our orders are processed and fulfilled within a few hours. This makes it impossible for us to accept requests for changes once an order has been authorized.
Can I change my Order once it has been placed?
To ensure delivery as quickly as possible, our orders are processed and fulfilled within a few hours. This makes it impossible for us to accept requests for changes once an order has been authorized.
Can I add a product to an existing order?
We cannot add a product to an order or combine two orders into the same delivery after the order has been placed on our site. If you wish to add a product to your order, simply place a new order for the additional item.
Which size should I choose?
All our products are designed in Italian sizes and these are the ones you can choose during the purchase. If you are used to other local sizes, we have provided a guide to our footwear, accessories and clothing items.
Different products may fit differently depending on the style. We offer easy returns.
Can I still order a product from the previous season?
Only models and styles from the current online catalog are available for purchase. Products from previous seasons are generally not available. You can find items from previous seasons on our website
How can I change my account details?
You can change your account details in 'My Account' on our website. Simply log in to your account using your email address and password. Click 'Details' and update your details. Remember to save your changes.
I forgot my password, what should I do?
If you have forgotten or lost your account password, you must create a new one.
To create a new password click on “ Login ” at the top of every page and click on the link that says ' Forgot your Password? '
You will need to enter the email address associated with your account. We will send you an email containing the link to the page where you can create a new password.
If you no longer have access to the email address used for your Giuseppe Zanotti account, please contact our customer service for assistance.
Can I purchase a gift card?
Yes. You can send any purchase as a gift, just select the gift option in the Shopping Bag. The gift option is free.
If you select a purchase as a gift you can enter a message that will be printed on the gift card with an illustration by the designer. The card will be placed in an envelope inside the package and closed in a special package.
The price of the product will not be visible on the packaging, except for gifts shipped to Australia, Canada, China, Japan, Switzerland, Norway, United Arab Emirates and Hong Kong SAR China, where it is mandatory to display the prices of the products on the invoice.
If you buy an item as a gift, you will receive it enclosed in a special signed box. You can also include an envelope with a postcard with a personalized message. The gift option is free.
Do I have to pay any additional taxes or fees?
For Italy, VAT is included in all prices appearing on the website and no other taxes or duties will be applied at the time of payment or requested upon delivery.
What is meant by “As New” condition?
Products returned to us must be 100% “as new.” This means they cannot have been worn except to try them on, and must not have any scratches on the upper or sole, traces of dirt, signs of wear or excessive creasing.
When trying on shoes, and before deciding whether to keep them, we suggest walking only on carpet, in order to protect the soles.
Items that are not “like new” will not be accepted.
Can I remove labels from products?
Labels attached to products must not be removed if you plan to return your purchase(s). If labels have been removed the products will not be accepted as a return.
When will I receive confirmation of my return refund?
Once the inspection department confirms that the product you have returned is 'as new', you will receive a confirmation email with the details of your refund which will be processed in accordance with the payment method you used for the order.
How long does it take for me to receive my refund?
As soon as the refund is made to the payment method you used for the order, you will receive a confirmation email.
For orders paid by credit card, it can take up to 14 days for the amount to appear on your credit card statement. For orders paid by PayPal, the refund usually appears within 24 hours in your PayPal account.
The refund processing date will be the same as the initial charge. Therefore, the party who made the payment will not suffer any damage in terms of bank interest.
Are the products purchased online guaranteed?
All shoes for sale are 100% original.
We work exclusively with authorized agents and suppliers and we can count on a Buying team that verifies and guarantees the quality of the items.
The products are not manipulated in any way and are shipped with labels and any original packaging .
If available, certificates of originality will also be sent.