Shipping, Returns and Exchanges
Returns and refunds will not be issued for CUSTOMIZED models.
RETURNS
The deadline for making a return is 14 days from the date of receipt of the goods.
To make a return, the goods must be completely intact in their original packaging and must NEVER have been used.
To make a return and to reserve the item you want as a replacement, you must first contact customer service via email at info@ev8style.com or on WhatsApp at +39 3383390150.
When the inspection department confirms that the product you returned is considered NEW, you will receive a confirmation email with details regarding the refund, which will be made according to the payment method you used for the order, excluding shipping costs.
The shipping cost for returning products is at the customer's expense, as are any customs duties (in the case of returns from outside the EEC).
EXCHANGES
The exchange can be made for any item of equal or higher cost than the one purchased, with any difference in price being paid. If the item is exchanged for one of lower value, no monetary refund will be issued, only a voucher redeemable exclusively on ev8style.com. The deadline for making an exchange is 14 days from the date of receipt of the goods.
The goods must be completely intact in their original packaging and must NEVER have been used outdoors.
To make an exchange and to reserve the item you want as a replacement, you must first contact customer service via email at info@ev8style.com or on WhatsApp at +39 3383390150.
The shipping cost for returning products is at the customer's expense, as are any customs duties (in the case of returns from outside the EEC). The shipping of the new chosen item is also at the customer's expense.
To return the goods, send the product by courier or post to our EV8 Style headquarters of Edoardo Vicalvi, Via Tazio Nuvolari 243, 00142, Rome.
Only after having received the package you sent, we will proceed with checking the returned product and, if it is NEW, we will ship the chosen item.
Exchanges and refunds will not be issued for CUSTOMIZED models.
SHIPPING TIMES.
Shipping times vary depending on the type of rope chosen:
- 2–5 working days for classic models.
- 15–20 days for more structured models.
For more information, please contact 3383390150.
HOW TO TRACK YOUR SHIPMENT
When the goods leave our warehouse, you will receive an email at the email address indicated in the order, which will contain the tracking number and the courier we used for the shipment. You will also receive notifications via email and/or SMS from the courier regarding the status of the shipment, and you will be able to change the time and day of delivery.